Refund policy

Return and Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

  • Unworn and unused
  • In the same condition that you received it
  • With all original tags attached
  • In its original packaging

You must also provide your name and order number when requesting a return.

When requesting a return, please provide a reason for the return. Examples include:

  • No longer needed
  • Item does not fit
  • Item arrived damaged
  • Wrong item received
  • Item is defective or counterfeit
  • Other valid reason

How to Request a Return

To start a return, please contact us through our Contact Us form on our website.

Please include your full name, order number, and reason for the return. We will review your request and, if approved, reply with the details and instructions for shipping the item back to us.

Please do not send an item back without first contacting us and receiving return instructions. Items sent back without an approved return request may not be accepted.

Return Address

If your return is approved, please send your package to:

Gina Manalang
SUPER 8, STO. ROSARIO ST
BRGY Santo Domingo
Angeles, Pampanga
Philippines

We will provide any additional shipping instructions through our Contact Us form after your return request has been reviewed.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item is damaged, defective, or you received the wrong item, please contact us through our Contact Us form as soon as possible.

Please provide your name, order number, a description of the issue, and photographs of the item if applicable so that we can evaluate the issue and determine the appropriate resolution.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been worn or used
  • Items without their original tags
  • Items that are not in their original condition or packaging
  • Gift cards
  • Sale or clearance items, unless the item is defective, damaged, or incorrect

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We do not process direct exchanges. The fastest way to receive a different item, size, or product is to return the original item, subject to our return policy, and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, the money will be returned to the original payment method or account linked to the order.

Refund processing times may vary depending on your payment provider or bank.

If you have questions about your return or refund, please contact us through our Contact Us form and provide your name and order number.